Grievance Redressal Policy
Effective Date: 01/09/2025
At familydoctor.org.in, we are committed to providing the highest quality of service and ensuring transparency in all our interactions. We value your feedback and take grievances seriously. This Grievance Redressal Policy explains how you can raise concerns and how we address them promptly and fairly.
1. Scope
This policy applies to grievances relating to:
Orders, services, or delivery issues
Billing, payment, or refund concerns
Content on our website
Privacy and data protection
Any other matter affecting your experience with us
2. How to Raise a Grievance
If you have a grievance or complaint, please contact our Grievance Officer using any of the channels below:
Email: familydoctor.org.in@gmail.com
Phone: 1800 123 2500 (Toll Free)
Postal Address:
Grievance Officer
Family Doctor
216, Karnani Mansion, 25A, Park Street, Kolkata – 700016
When contacting us, please include:
Your full name and contact information
Order ID or relevant reference number
Clear description of the grievance
Supporting documents or evidence, if any
3. Grievance Redressal Process
Acknowledgment:
We will acknowledge receipt of your grievance within 48 hours.Review:
Our team will investigate the issue and may contact you for additional information.Resolution:
We strive to resolve all grievances within 7 days of receipt. If the grievance requires more time, we will inform you of the expected resolution timeline.Closure:
Once resolved, we will communicate the outcome to you in writing or via email.
4. Grievance Officer Contact Details
In accordance with applicable laws, the designated Grievance Officer for familydoctor.org.in is:
Name: Grievance Officer
Email: familydoctor.org.in@gmail.com
Phone: 1800 123 2500 (Toll Free)
Address:
216, Karnani Mansion, 25A, Park Street, Kolkata – 700016
5. Escalation
If you are not satisfied with the resolution provided, you may escalate the matter to senior management by submitting a written request to the Grievance Officer, who will arrange further review.
6. Changes to This Policy
We may update this Grievance Redressal Policy from time to time. Any changes will be posted on this page with the effective date.